Sterling silver offers both quality and sustainability. Unlike other materials like stainless steel, sterling silver is a precious metal that holds value, develops a beautiful patina over time, and can be easily polished or resized. And because silver never loses its worth, it can always be melted down and given a second life reducing the need for new mining over time. It's a material built to last, and built to come back around.

To keep your jewellery looking its best:

• Avoid exposure to chemicals, or perfumes/colognes.
• Store pieces in a dry, cool place, preferably in their original pouch.
• Use a soft cloth to clean your jewellery and avoid abrasive cleaners.

For more detailed care instructions, visit our Jewellery Care Guide.

We recommend measuring your finger with a ring sizing tool or using a printable sizing chart. You can also use a piece of string at home. Check out our Ring Size Guide for more tips.

All orders come with a free ring sizer so you can get the perfect fit on your next order.

We ship from our fulfilment location in Sydney, Australia. All orders are carefully packed and processed from here before being shipped to you.

Yes, we offer returns or exchanges within 30 days of purchase for unworn items in their original packaging. Buyer is responsible for return shipping costs, including sending the unwanted item back and for exchanges, receiving the replacement item. Visit our Returns Policy page for more information. US orders are subject to a restocking fee for returns and exchanges.

International orders involve real costs on our end that can't be recovered once a parcel has cleared customs. The 10% restocking fee lets us keep offering duty-included pricing and free shipping to US customers, rather than passing these costs on through higher product prices.

10% of the returned item's value. It's deducted automatically from your store credit and you'll always see the final amount before your return is finalised.

No, the restocking fee currently applies to United States orders only.

Yes. You'll receive store credit for the remaining 90% of your item's value once we've received and inspected your return.

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number so you can keep an eye on your package.

Yes! All orders come in premium packaging, perfect for gifting. 

We're a small, independent brand based in Sydney, Australia. Every order is personally packed and sent out from here with care, not from a big warehouse.

Yes, our packaging is designed to minimise waste. We use recyclable materials and reusable jewellery boxes and pouches to reduce our environmental footprint.

We're a small, independent brand based in Sydney, Australia so very order is personally packed and sent out from here with care, usually by me (Celine) and not from a big warehouse.

I occasionally sell at local markets in Sydney which you can stay updated on by following us on Instagram @lonetael.